Policies
How booking and the queue work
Short version: arrive on time, cancel early, and the line stays fair for everyone.
Booking
- You can book up to 14 days ahead.
- Choose a barber, or “any barber” and we assign whoever is free at that time.
- Every booking has a QR code. Show it at the counter when you arrive.
Arriving for a booking
- Check-in opens 30 min before your time and closes 15 min after it.
- Arriving later than that counts as a no-show, and the slot goes to someone else.
Cancelling and changing
- Cancel or move your booking from My visits up to 2 hr before your time.
- Cancelling frees the slot for another customer, so please do it as early as you can.
The walk-in queue
- Join from your phone or at the front desk. One place in the queue per person per day.
- Your position and estimated wait update on their own. We alert you when you are near the front.
- When you are called you have 5 min to reach the chair.
- Missed your call? Ask the front desk — they can put you back at the end of the line once.
- A booked customer whose time has come is served at that time, so the line can pause briefly for them.
Payment
- Pay at the counter after your service. The website and app never take payment.